Cancellation, Return & Replacement Policy
1. Cancellation
- Customers may cancel their order before it has been shipped.
- To request a cancellation, please contact us via email or customer support with your order number and reason for cancellation.
- Once the order is shipped, cancellation will not be possible.
- Any payment already made for cancelled orders will be refunded to the original payment method within [number of days: e.g. 7-10] business days, subject to the payment processor’s policies.
2. Returns (Not Applicable)
- We do not accept returns. Once products are delivered and accepted by the customer, the sale is final.
- Please ensure you review your order carefully before finalizing it.
- If the packaging is damaged at delivery, you may refuse to accept the shipment, but that does not constitute a return of a delivered and used product.
3. Replacement
- If you receive a damaged, defective, or incorrect item, you are eligible for a replacement.
- To request replacement, you must notify us on the day of delivery.
- Once we verify the issue, we will arrange for the replacement product to be shipped to you at no additional cost.
- If replacement is not possible (e.g. item out of stock), we will offer an equivalent alternative or issue a refund/credit, at our discretion.
Please provide:
Photos clearly showing the damage or defect (or the incorrect item)
A description of the issue
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